Payments
What payment methods do you accept?
We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region.
Returns
What is the return policy?
We accept eligible return requests within 15 calendar days of delivery. Items must be returned in their original packaging and in unused, undamaged condition, with all included accessories, manuals, and components.
How long does the refund take?
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
How do I make changes to an order I’ve already placed?
The best way to change your order is to contact our support or simply send us an email to info@magnussupply.com. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.
Shipping
When will I receive my order?
Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
What do I do if I never received my order?
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
What do I do if I received a defective order?
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.