FAQ

We carry professional clippers, trimmers, foil shavers, replacement blades, shaver foils, shears, razors, capes, styling products, disinfectants, and everyday barbershop accessories.

Yes. Our selection focuses on professional barbering tools and supplies for barbershops, salons, students, and customers who prefer professional equipment. Specifications vary by product and brand.

No. Our online store is open to licensed professionals, barber students, shop owners, and other customers.

Yes. We stock replacement blades, shaver foils, cutters, and compatible parts for selected models. Please check product compatibility before ordering.

Product pages display current availability. Occasionally, an inventory discrepancy may occur. If an ordered product becomes unavailable, we will contact you about available alternatives or a refund.

We review wholesale and larger-purchase inquiries individually, subject to account approval. Email info@magnussupply.com with your business details, products, and quantities.

Yes. Tell us your preferred brand, current tool, barbering style, and budget. Our team can help you compare suitable options.

Free standard shipping is available on eligible orders based on the delivery destination.

• Contiguous United States: Orders of $100 or more.
• Puerto Rico, Alaska & Hawaii: Orders of $200 or more.
• Other U.S. territories and military addresses: No automatic free shipping.
• International orders: No automatic free shipping.

Thresholds apply to eligible merchandise after discounts and before taxes and shipping. Free shipping applies to qualifying standard services only.

View the Shipping Policy

Shipping options and charges are displayed at checkout. Depending on the destination and order, rates may be based on weight-based flat rates or carrier-calculated pricing using package details and the delivery address.

Most orders are processed within 1–2 business days, Monday through Friday, excluding holidays and shipping closures. Orders placed after 2:00 PM Eastern Time generally begin processing the next business day.

Additional verification or high order volume may cause delays.

Standard shipping within the contiguous U.S. generally has an estimated 3–5 business day transit time after shipment.

Processing time is additional. Puerto Rico, Alaska, Hawaii, territories, military addresses, and international shipments may take longer.

Eligible express services, including UPS 2nd Day Air and UPS Next Day Air, may appear at checkout. Expedited transit does not automatically shorten our order-processing time.

Local pickup may be available when offered at checkout. Please wait for your pickup-ready notification and follow the location and hours provided in your order instructions.

We ship to supported destinations where an appropriate carrier service is available. Military and territorial shipments may require customs forms or have special restrictions, particularly for batteries, aerosols, and regulated liquids.

We ship to supported countries when permitted by carrier and product regulations. Unless checkout expressly states otherwise, recipients are responsible for import duties, taxes, brokerage charges, and other destination-country fees.

Once your order ships, we normally send tracking information. Tracking may take time to update after a label is created or before the carrier's first scan.

Contact info@magnussupply.com immediately with your order number and corrected address. We will try to help before shipment, but address changes cannot be guaranteed once fulfillment begins.

Contact us if tracking shows an unusual delay or appears stalled. We can review tracking information and work with the carrier on an investigation.

Eligible resolutions follow our Shipping Policy and applicable law.

Check your entryway, mailbox, parcel locker, reception desk, and nearby delivery areas. Ask household members, neighbors, or building management.

If the package remains missing, contact us promptly, preferably within 3 calendar days of the delivery scan.

We review reports individually using available carrier evidence. A delivered scan does not automatically rule out an investigation.

Request a return of eligible merchandise within 15 calendar days of confirmed delivery. Standard returns require authorization.

Products must meet the condition and category requirements in our Returns & Refunds Policy .

Email info@magnussupply.com with your order number, item, and reason for return.

We will review the request and provide return instructions if eligible. Do not send items back without authorization.

An opened but unused electrical grooming tool may qualify for a return if complete and in acceptable condition. A restocking fee of up to 20% may apply.

Tools used on hair or skin are not eligible for change-of-mind returns. Defective or incorrect items are reviewed separately.

Certain hygiene-sensitive items, including blades, foils, shears, combs, brushes, and guards, are not eligible for change-of-mind returns after opening.

Opened liquids and consumables are also generally non-returnable. Incorrect, damaged, or defective items are assessed separately.

There is no automatic restocking fee on eligible unopened, unused, complete returns in new condition.

Certain opened-but-unused eligible products may incur a fee of up to 20%, depending on inspection, packaging condition, and resale impact.

Customers generally pay return postage for change-of-mind returns.

If a return is necessary because of a verified Magnus Barber Supply error, we will provide or cover the applicable return shipping.

Please contact us promptly, preferably within 7 calendar days of delivery, with your order number, details, and photos when available.

Keep the original box and packaging during review. The preferred reporting period does not override applicable legal rights.

Email us your order number, product model, a description of the problem, and a video if helpful.

We can guide you through troubleshooting, return eligibility, or the applicable manufacturer warranty process.

Exchanges may be available on eligible items, subject to inventory and product condition.

In some cases, an exchange is handled as a return followed by a new purchase. Price differences may apply.

Approved returns are generally inspected and processed within 5 business days after arriving at our facility.

After we issue a refund, your bank or payment provider may require additional time to post it.

Contact us as soon as possible with your order number. We process orders promptly, and changes or cancellations cannot be guaranteed after fulfillment begins or shipment occurs.

Subscribe to our marketing emails for new product announcements, restocks, and promotions. You can unsubscribe at any time.

Magnus Barber Supply is based in Orlando, Florida, with online shipping to supported destinations.

Email info@magnussupply.com or use our Contact Us page .

Include your order number if your question concerns an existing purchase.