Shipping, Returns, and Refund Policy
Last updated: April 21, 2026
Thank you for shopping with Magnus Barber Supply. We are committed to providing professional barbering tools, accessories, and supplies with clear and reliable service. Please review the policy below before placing your order.
1. Order Processing
Most orders are processed within 1–2 business days after payment is successfully received and approved. Orders are processed Monday through Friday, excluding weekends, holidays, and periods of high order volume.
Processing times are separate from shipping transit times.
We reserve the right to delay, hold, or cancel any order if additional payment verification, address verification, or fraud review is required.
2. Shipping Methods and Delivery
Available shipping methods and shipping rates are shown at checkout based on the delivery address and order contents.
Estimated delivery dates are provided by the carrier and are not guaranteed unless a guaranteed shipping service is specifically purchased and stated as such.
Once an order has shipped, the customer will receive a shipping confirmation email with tracking information. It is the customer’s responsibility to monitor tracking updates and ensure that the shipping address is secure and available for delivery.
Magnus Barber Supply is not responsible for shipping delays caused by carriers, weather, customs processing, holidays, service interruptions, or other events outside our control.
3. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is delayed, returned, or undeliverable due to an incorrect or incomplete address, failed delivery attempts, refusal by the recipient, or failure to collect the package, Magnus Barber Supply may deduct the original shipping charge, return shipping costs, and any applicable handling fees from the refund where permitted by law.
If the customer requests reshipment of a returned package, additional shipping charges will apply.
We reserve the right to contact the customer to confirm the shipping address before dispatch, especially for orders flagged by our fraud-prevention or address-verification systems.
4. Domestic and International Shipping
We ship to both domestic and international destinations where available.
International Orders
International customers are responsible for all customs duties, taxes, import fees, brokerage fees, VAT, and other charges imposed by the destination country.
Magnus Barber Supply is not responsible for delays caused by customs clearance, local postal services, import restrictions, or country-specific delivery requirements.
If an international order is refused, abandoned, returned, or held due to unpaid duties, customs issues, import restrictions, or failure to collect the package, any refund issued may exclude the original shipping cost, return shipping charges, customs-related fees, and handling costs.
US Plug Notice for International Orders: All electronic products sold by Magnus Barber Supply are supplied with a US plug configuration unless explicitly stated otherwise on the product page. International customers are solely responsible for confirming compatibility with their country’s plug type, voltage, frequency, electrical standards, adapter requirements, transformer requirements, and import regulations before placing an order.
Magnus Barber Supply is not responsible for incompatibility related to US plug type, voltage differences, adapter use, transformer use, or local electrical standards. A product will not be considered defective, incorrect, or not as described solely because it includes a US plug on an international order, unless otherwise stated in the product listing.
Customers are responsible for ensuring the products ordered are lawful to import and suitable for use in their country before purchase.
5. Delivery Issues, Lost Packages, and Marked-as-Delivered Orders
Once a package has been accepted by the carrier, shipping transit is outside our control.
If a package is marked as delivered but cannot be located, the customer must first:
verify the shipping address provided at checkout,
check with household members, neighbors, mailrooms, reception desks, or building management,
and allow a reasonable period for delayed carrier scans or final delivery.
If assistance is needed, customers should contact us promptly at info@magnussupply.com so we can help initiate a carrier inquiry where appropriate.
Magnus Barber Supply is not responsible for packages lost or stolen after confirmed delivery to the address provided by the customer, except where required by law.
If a package is confirmed lost in transit by the carrier, we may, at our discretion, offer a replacement, store credit, or refund after the investigation is completed.
6. Return Window
We accept eligible return requests made within 15 calendar days of delivery.
To request a return, email info@magnussupply.com with your order number and the reason for the return. Return requests made after 15 days from delivery may be denied.
Approved returns must be shipped back within the timeframe provided in the return instructions. Returns sent without approval may be refused.
7. Return Eligibility
To be eligible for a return, the item must be:
unused,
unopened where applicable,
in original condition,
in the original packaging,
and returned with all included accessories, manuals, inserts, tags, guards, protective materials, and components.
Returned items must be free of signs of use, hair, scratches, dents, residue, odor, tampering, wear, or damage not caused during transit.
All returns are inspected before a refund, replacement, or exchange is approved.
8. Non-Returnable and Final Sale Items
For hygiene, safety, product integrity, and resale reasons, the following items are final sale unless they arrive damaged, defective, or incorrect:
opened or used clippers, trimmers, shavers, foils, blades, shears, combs, brushes, razors, and similar personal-use tools,
opened liquids, sprays, aftershaves, gels, creams, disinfectants, powders, and other consumable products,
sanitary or personal-care items,
clearance items,
final sale items,
gift cards,
promotional or free items,
special-order items,
custom, engraved, personalized, or made-to-order products.
If a returned item is received in a condition that makes it non-returnable, the return may be rejected and sent back to the customer at the customer’s expense.
9. Return Shipping Costs
Buyer’s Remorse Returns
If the customer wishes to return an item for reasons such as ordering the wrong item, no longer wanting the item, ordering by mistake, or any reason not caused by Magnus Barber Supply, the customer is responsible for:
return shipping costs,
the original shipping charge,
and any applicable restocking fee.
Returns Due to Our Error
If the return is due to a verified Magnus Barber Supply error, such as:
the wrong item was shipped,
the item arrived materially different from the product listing,
or the item arrived damaged due to shipping,
we may, at our discretion:
provide a prepaid return label,
replace the item,
send a missing part,
issue store credit,
or issue a refund.
International Returns
All international return shipping costs are the responsibility of the customer unless the return is due to a verified Magnus Barber Supply error and we choose to provide alternate resolution.
10. Restocking Fee
Any approved return that is not received in original new condition may be subject to a restocking fee of up to 20%.
This may apply when an item shows signs of handling beyond what is necessary to inspect it, when the product packaging is damaged, or when accessories, inserts, or components are missing.
If an item is returned used, damaged after delivery, tampered with, or missing major components, Magnus Barber Supply may deny the return and no refund will be issued unless required by law.
11. Damaged, Incorrect, or Defective Items
If an order arrives damaged, incomplete, incorrect, or potentially defective, the customer must contact info@magnussupply.com within 3 calendar days of delivery.
Please include:
your order number,
a description of the issue,
clear photos of the item,
clear photos of the outer shipping box,
clear photos of the shipping label,
and, when applicable, a short video showing the defect or malfunction.
Do not discard the product, packaging, or contents unless we instruct you to do so in writing.
We reserve the right to troubleshoot the issue, request additional documentation, require return of the product for inspection, or direct the customer to the manufacturer when appropriate.
An item will not be considered defective if the issue is caused by:
misuse,
accidental damage,
improper maintenance,
improper storage,
improper installation,
unauthorized modification or repair,
use with incorrect voltage or electrical setup,
normal wear and tear,
or failure to follow product instructions.
For international orders, a product will not be considered defective, incorrect, or not as described solely because it includes a US plug, unless the product page explicitly states a different plug type.
12. Exchanges
We do not guarantee direct exchanges on all items.
If an exchange is approved, it may be processed as:
a replacement shipment,
store credit,
or a return and new purchase.
If a replacement item is unavailable, we may offer store credit or a refund instead.
13. Refunds
Once a return is received and inspected, we will notify the customer whether the refund has been approved.
Approved refunds are issued to the original payment method. Please allow additional time for your bank or card issuer to process and post the refund.
Refunds may be reduced by:
original shipping charges,
return shipping costs,
restocking fees,
customs-related charges,
missing item deductions,
or damage-related deductions,
where permitted by law and under this policy.
Shipping charges are non-refundable unless the return is due to a verified Magnus Barber Supply error.
14. Order Changes and Cancellations
We begin processing orders quickly, so order changes or cancellations are not guaranteed once an order is placed.
If you need to request a cancellation, please contact info@magnussupply.com as soon as possible.
If an order has already been packed, prepared, fulfilled, or shipped, it may no longer be eligible for cancellation.
Refusing delivery does not cancel the order and may result in the original shipping charge, return shipping charge, and any carrier fees being deducted from any refund.
15. Fraud Prevention and Abuse of Policy
To protect our customers and business, Magnus Barber Supply reserves the right to:
hold orders for security review,
request identity or address verification,
cancel suspected fraudulent orders,
limit quantities,
refuse service,
or deny returns where there is evidence of policy abuse, excessive return activity, fraud, or attempted chargeback abuse.
16. Warranty
Many products sold by Magnus Barber Supply are covered by a manufacturer’s warranty, not a Magnus Barber Supply warranty.
Warranty coverage, duration, exclusions, and remedies are determined solely by the manufacturer unless otherwise stated on the product page.
For international orders, warranty claims are generally handled directly with the manufacturer. Any shipping costs associated with warranty service are the responsibility of the customer unless otherwise stated by the manufacturer.
17. Contact Information
If you have any questions about shipping, returns, exchanges, refunds, or warranty-related issues, please contact us:
Magnus Barber Supply
Orlando, FL
Email: info@magnussupply.com