Shipping and Return Policy
Thank you for choosing Magnus Barber Supply for your grooming needs. We take immense pride in our commitment to delivering top-quality products, and your satisfaction is of utmost importance to us. This policy outlines our procedures for shipping and returns to ensure a smooth and hassle-free experience for our valued customers.
Shipping
1. Shipping Methods: We offer various shipping options to cater to your preferences and requirements. Please select your preferred shipping method during the checkout process.
2. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. You will receive a confirmation email once your order is on its way.
3. Delivery Time: Delivery times may vary based on your location and the selected shipping method. You can find estimated delivery times during the checkout process.
4. Shipping Costs: Shipping costs will be calculated based on the chosen shipping method and the destination address. You will see the shipping cost before finalizing your order.
5. Tracking: Once your order is shipped, we will provide you with a tracking number, so you can monitor the progress of your shipment.
At Magnus Barber Supply, we understand that sometimes circumstances may lead to the need for a return. We aim to handle returns with the utmost care and ensure your satisfaction. Please review our return policy below:
1. 15-Day Return Policy: You have 15 days from the date of delivery to request a return for any unused and undamaged products. If you decide not to use any of the products, please email us at info@magnussupply.com to initiate the return process.
2. Return Request for Defective Goods: In the unfortunate event that you receive a defective product, please contact us at info@magnussupply.com as soon as possible. We will guide you through the return process, provided your request meets the terms and conditions outlined below.
3. Return Conditions: To be eligible for a return, the product must meet the following conditions:
- It must be in unused and undamaged condition.
- All original packaging, including tags and labels, must be intact.
- The product must be returned within 15 days from the date of delivery.
4. Return Shipping Costs: The customer is responsible for covering the cost of return shipping. We recommend using a reliable shipping service with tracking to ensure the safe return of your product.
5. Restocking Fee: If the returned item is found to have been used after examination, a 20% restocking fee will be applied to the product's shipping costs. This fee helps us maintain our commitment to delivering high-quality, unused products to all our customers.
Contact Us
Your satisfaction is our priority, and we are committed to providing exceptional service. If you have any questions or concerns regarding our shipping and return policy, please feel free to reach out to us at info@magnussupply.com. We value your business and are here to assist you in any way possible.
Thank you for choosing Magnus Barber Supply. We appreciate your trust in our products and services.
*Last updated: October 27, 2023*