Returns and Refund Policy

Last updated: April 21, 2026

Thank you for shopping with Magnus Barber Supply. Please review our return, exchange, and refund guidelines below to ensure a smooth resolution should you need to send an item back.

1. Return Window & Tracking Requirement

• We accept eligible return requests made within 15 calendar days of delivery.

• To request a return, email info@magnussupply.com with your order number and the reason for the return. Return requests made after 15 days from delivery may be denied.

• Approved returns must be shipped back within the timeframe provided in the return instructions. Returns sent without approval may be refused.

• Mandatory Return Tracking: All approved returns must be shipped back to us with a valid tracking number. Once you ship the item, you must reply to your return authorization email with the carrier and tracking information. Magnus Barber Supply is not responsible for any return packages lost in transit. If a return is shipped back to us without a tracking number, or without prior email approval, the package will be refused and no refund will be processed.

2. Return Eligibility

• To be eligible for a return, the item must be unused, unopened where applicable, in original condition, in the original packaging, and returned with all included accessories, manuals, inserts, tags, guards, protective materials, and components.

• Returned items must be free of signs of use, hair, scratches, dents, residue, odor, tampering, wear, or damage not caused during transit.

• All returns are inspected before a refund, replacement, or exchange is approved.

• Rejected Returns & Abandoned Property: If a rejected return is received (e.g., the item arrives dirty, used, or otherwise non-compliant), the customer has 14 calendar days to provide a prepaid return label. After 14 days, the item is considered abandoned and will be disposed of without a refund.

3. Non-Returnable and Final Sale Items

For hygiene, safety, product integrity, and resale reasons, the following items are final sale unless they arrive damaged, defective, or incorrect:

• Opened or used clippers, trimmers, shavers, foils, blades, shears, combs, brushes, razors, and similar personal-use tools.

• Opened liquids, sprays, aftershaves, gels, creams, disinfectants, powders, and other consumable products.

• Sanitary or personal-care items.

• Clearance and final sale items.

• Gift cards, promotional, or free items.

• Special-order, custom, engraved, personalized, or made-to-order products.

4. Return Shipping Costs

• Buyer’s Remorse Returns: If the customer wishes to return an item for reasons such as ordering the wrong item, no longer wanting the item, ordering by mistake, or any reason not caused by Magnus Barber Supply, the customer is responsible for return shipping costs, the original shipping charge, and any applicable restocking fee.

• Returns Due to Our Error: If the return is due to a verified Magnus Barber Supply error (e.g., wrong item shipped, materially different from listing, or arrived damaged), we may, at our discretion, provide a prepaid return label, replace the item, send a missing part, issue store credit, or issue a refund.

• International Returns: All international return shipping costs are the responsibility of the customer unless the return is due to a verified Magnus Barber Supply error and we choose to provide alternate resolution.

5. Restocking Fee

• Any approved return that is not received in original new condition is subject to a strict 20% restocking fee.

• Items missing original packaging components, manuals, inserts, guards, or accessories will incur a 50% deduction based on depreciated value.

• If an item is returned used, damaged after delivery, tampered with, or missing major components, Magnus Barber Supply may deny the return and no refund will be issued unless required by law.

6. Damaged, Incorrect, or Defective Items

• If an order arrives damaged, incomplete, incorrect, or potentially defective, the customer must contact info@magnussupply.com within 3 calendar days of delivery.

• Unboxing Video Recommendation: We highly recommend taking a continuous unboxing video when you receive your package, as this expedites damage claims with our shipping carriers.

• Please include your order number, a description of the issue, clear photos of the item, clear photos of the outer shipping box, clear photos of the shipping label, and, when applicable, a short video showing the defect or malfunction.

• Anti-Fraud Inspection: To protect against fraudulent returns, Magnus Barber Supply documents product identifiers, batch codes, and manufacturing details prior to dispatch. Any returned item that does not exactly match the unit originally shipped to you (including swapped components, different manufacture dates, or missing internal guards) will be immediately rejected and reported as fraud.

• An item will not be considered defective if the issue is caused by misuse, accidental damage, improper maintenance, improper storage, improper installation, unauthorized modification or repair, use with incorrect voltage or electrical setup, normal wear and tear, or failure to follow product instructions.

7. Exchanges

• We do not guarantee direct exchanges on all items. If an exchange is approved, it may be processed as a replacement shipment, store credit, or a return and new purchase.

• If a replacement item is unavailable, we may offer store credit or a refund instead.

8. Refunds

• Once a return is received and inspected, we will notify the customer whether the refund has been approved.

• Approved refunds are issued to the original payment method. Please allow additional time for your bank or card issuer to process and post the refund.

• Refunds may be reduced by original shipping charges, return shipping costs, restocking fees, customs-related charges, missing item deductions, or damage-related deductions.

• Shipping charges are non-refundable unless the return is due to a verified Magnus Barber Supply error.

9. Order Changes and Cancellations

• We begin processing orders quickly, so order changes or cancellations are not guaranteed once an order is placed.

• If you need to request a cancellation, please contact info@magnussupply.com as soon as possible. If an order has already been packed, prepared, fulfilled, or shipped, it may no longer be eligible for cancellation.

• Refusing delivery does not cancel the order and may result in the original shipping charge, return shipping charge, and any carrier fees being deducted from any refund.

10. Fraud Prevention and Abuse of Policy

• To protect our customers and business, Magnus Barber Supply reserves the right to hold orders for security review, request identity or address verification, cancel suspected fraudulent orders, limit quantities, refuse service, or deny returns where there is evidence of policy abuse, excessive return activity, fraud, or attempted chargeback abuse.

• Chargeback Abuse: Filing a false chargeback is considered fraud. We actively dispute all unwarranted chargebacks with tracking data, IP addresses, and correspondence, and reserve the right to report fraudulent claims to collections agencies and law enforcement.

11. Warranty

• Many products sold by Magnus Barber Supply are covered by a manufacturer’s warranty, not a Magnus Barber Supply warranty.

• Warranty coverage, duration, exclusions, and remedies are determined solely by the manufacturer unless otherwise stated on the product page.

• For international orders, warranty claims are generally handled directly with the manufacturer. Any shipping costs associated with warranty service are the responsibility of the customer unless otherwise stated by the manufacturer.

Contact Information

If you have any questions about returns, exchanges, refunds, or warranty-related issues, please contact us: Magnus Barber Supply Orlando, FL Email: info@magnussupply.com