Returns & Refund Policy
Last Updated: September 8, 2026
At Magnus Barber Supply, we take pride in providing professional barber tools, grooming products, and supplies that our customers can purchase with confidence. We understand that occasionally an item may need to be returned or an order may arrive with an issue. Our goal is to make the process clear and fair while protecting the quality, safety, and integrity of the products we sell.
Most eligible, unused products may be returned within 15 calendar days of delivery, provided they meet the conditions described below. Certain products are not returnable once opened or used because of hygiene, sanitation, safety, or product-integrity concerns.
Please review this policy before requesting a return.
1. Return Window
Magnus Barber Supply accepts returns of eligible merchandise requested within 15 calendar days of the confirmed delivery date.
The return period begins on the date the shipping carrier confirms delivery, rather than the date the order was placed or shipped.
To begin a return, contact us at info@magnussupply.com with your order number, the product you would like to return, and the reason for the return. If the request involves damage, an incorrect item, a missing component, or another product-related issue, please include photographs or video when applicable.
All returns must be authorized by Magnus Barber Supply before merchandise is shipped back to us. Please do not send merchandise to us without first receiving return instructions.
Once your return has been approved, you must follow the instructions and shipping timeframe provided in the return authorization email. Merchandise returned without authorization may be refused, delayed, or returned to the sender.
Return requests submitted after the 15-day return period are generally not eligible for return and may instead be subject to an applicable manufacturer's warranty.
2. Condition of Returned Merchandise
Returned merchandise must be in a condition that allows Magnus Barber Supply to resell it as new unless the return is related to a verified defect, shipping damage, or an error on our part.
Products must be unused, uninstalled, unmodified, clean, and in their original condition. Original manufacturer packaging should be included and must contain all items originally supplied with the product, such as guards, blades, chargers, cables, manuals, inserts, cases, attachments, protective materials, accessories, and other components.
Returned merchandise must not contain hair, skin residue, cosmetic or product residue, odors, scratches, dents, wear, alterations, or other evidence of use.
Apparel must be unworn, unwashed, free from stains, odors, hair, or other signs of use, and returned with any original tags and packaging when applicable.
Every return is inspected when it arrives at Magnus Barber Supply. The fact that a package has been delivered to our facility does not automatically mean that the merchandise has been approved for a refund.
3. Hygiene-Sensitive and Non-Returnable Products
Because Magnus Barber Supply sells professional grooming equipment and personal-care products, certain products require additional restrictions for hygiene and sanitation reasons.
Replacement blades, shaver foils, razor blades, razors, shears, scissors, combs, brushes, clipper guards, and similar products that come into direct contact with hair or skin are not returnable once their packaging or sanitary seal has been opened.
Clippers, trimmers, shavers, and other electrical grooming tools may be eligible for return if they remain unused and otherwise meet the requirements of this policy. Once a tool has been used on hair or skin, it is considered final sale unless there is a verified manufacturing defect or another issue for which Magnus Barber Supply is responsible.
Liquids and consumable products—including aftershaves, gels, pomades, creams, powders, sprays, disinfectants, lubricants, hair products, skin-care products, aerosols, and similar products—are final sale once opened.
Gift cards, engraved or personalized merchandise, custom products, made-to-order merchandise, special-order products, free promotional merchandise, and products specifically identified as Final Sale are also non-returnable.
A product's final-sale status does not prevent a customer from contacting us if the merchandise arrived damaged, incorrect, incomplete, or potentially defective. Those situations are reviewed separately under this policy.
4. Buyer's-Remorse Returns
We understand that customers may occasionally order the wrong product, select the wrong model or variation, change their mind, or decide that they no longer need an item.
When the return is not the result of an error by Magnus Barber Supply or a verified product problem, it is considered a buyer's-remorse return.
Approved buyer's-remorse returns are eligible only when the merchandise meets the applicable return conditions described in this policy. The customer is responsible for the cost of shipping the merchandise back to Magnus Barber Supply.
Original shipping charges, including expedited shipping charges, are not refundable on buyer's-remorse returns.
5. Return Shipping and Tracking
All authorized returns must be shipped using a carrier service that provides a valid tracking number.
After shipping your return, please reply to your return authorization email with the name of the carrier and the tracking number. We strongly recommend keeping your shipping receipt and tracking information until your refund or exchange has been completed.
When the customer is responsible for return shipping, the returned merchandise remains the customer's responsibility until it is delivered to Magnus Barber Supply. We cannot issue a refund for a return package that is lost before reaching us.
Please package returns carefully. Damage caused by inadequate return packaging may affect the amount of the refund or result in the return being denied.
6. Restocking Fees and Reduced-Value Returns
Magnus Barber Supply does not automatically charge a restocking fee when an eligible product is returned unopened, unused, complete, and in original new condition.
A 20% restocking fee may apply when an otherwise eligible return has been opened or is received in a condition that requires additional inspection, testing, repackaging, or otherwise reduces its resale value.
For example, a restocking fee may apply when manufacturer packaging has been opened, damaged, written on, taped, torn, or materially altered, even if the product itself remains eligible for return.
If an eligible return is missing accessories, guards, chargers, cables, manuals, cases, packaging, attachments, or other components originally included with the product, Magnus Barber Supply may either reject the return or reduce the refund to account for the replacement cost of the missing components and the resulting loss in value.
When a product is substantially incomplete, the deduction may be up to 50% of the product's purchase price. Any deduction will be based on the condition, completeness, and resulting value of the returned merchandise rather than applied automatically.
Products that have been used, intentionally damaged, materially altered, tampered with, or returned in a condition that prevents resale may be denied a refund where permitted by law.
A restocking fee does not make an otherwise non-returnable product eligible for return.
7. Damaged, Incorrect, or Missing Items
Although we carefully inspect and prepare orders before shipment, shipping damage or fulfillment errors can occasionally occur.
If your order arrives damaged, contains the wrong product, is missing an item or component, or shows evidence of shipping damage, please contact info@magnussupply.com within 7 calendar days of delivery so that we can investigate the issue promptly.
When contacting us, provide your order number and a clear explanation of the problem. We may also request photographs of the product, outer shipping carton, shipping label, internal packaging, and visible damage.
Please keep the original merchandise, shipping carton, and packaging materials until the issue has been resolved. Shipping carriers may require this information when investigating a damage claim.
For higher-value orders, we strongly recommend recording a continuous video while opening the package. An unboxing video can be very helpful when investigating shipping damage, missing merchandise, or incorrect items, but it is recommended rather than automatically required for a legitimate claim.
8. Potentially Defective Products
A manufacturing defect is different from shipping damage or a buyer's-remorse return.
If you believe a product is defective, please contact info@magnussupply.com with your order number, product name, a description of the problem, and photographs or a short video demonstrating the issue when appropriate.
For defects reported within the applicable return period, Magnus Barber Supply will review the product and circumstances to determine the appropriate resolution. Depending on the product and nature of the issue, we may provide troubleshooting assistance, request that the product be returned for inspection, replace an eligible defective product, issue an applicable refund or store credit, or direct the claim through the manufacturer's warranty program.
Normal wear and tear is not considered a manufacturing defect. Damage caused by misuse, drops, improper cleaning or maintenance, incorrect installation, improper storage, unauthorized repairs or modifications, incorrect voltage, incompatible accessories or chargers, or failure to follow manufacturer instructions is also not considered a manufacturing defect.
Improper blade adjustment, modification, or zero-gapping may also affect return or warranty eligibility when the adjustment causes the reported problem.
Many professional tools sold by Magnus Barber Supply include a manufacturer's warranty. Once the Magnus Barber Supply 15-day return period has ended, warranty-related issues are generally handled according to the warranty terms established by the applicable manufacturer.
9. When Magnus Barber Supply Makes an Error
If we verify that an order problem was caused by Magnus Barber Supply, we will work to correct it at no additional return-shipping cost to the customer.
This includes situations such as receiving a product or variation different from the one ordered, receiving an incomplete order because of a fulfillment error, or receiving merchandise that was damaged before shipment or during transportation.
Depending on the circumstances, we may provide a prepaid return label, send the correct or missing merchandise, replace the product, issue store credit, or provide a refund.
We may require incorrect or damaged merchandise to be returned before a replacement or refund is issued. When a return is required because of a verified Magnus Barber Supply error, we will provide or cover the applicable return shipping.
10. Exchanges
We are happy to help with an exchange when inventory and the circumstances allow, but direct exchanges are not guaranteed.
An exchange may be processed as a replacement shipment, store credit toward another product, or a return followed by a new purchase. If the requested replacement is no longer available, we may offer another appropriate option or issue an eligible refund.
If the replacement product has a different price, the customer will be responsible for any additional amount due, or the applicable difference will be refunded.
11. Refunds
Once an authorized return is delivered to Magnus Barber Supply, our team will inspect the merchandise and verify that it meets the requirements of this policy.
Please allow up to 5 business days after the return is delivered to us for inspection and refund processing.
Approved refunds are issued to the original payment method whenever possible. We do not generally issue refunds to a different card or payment method.
The amount refunded may be reduced by applicable non-refundable original shipping charges, return shipping costs, restocking fees, missing-component deductions, or reductions associated with merchandise returned in a condition different from the condition in which it was originally shipped.
After Magnus Barber Supply issues the refund, your financial institution, credit card issuer, or payment provider may require additional time before the funds appear in your account. These processing times are controlled by the financial institution and are outside the control of Magnus Barber Supply.
12. Rejected Returns
If merchandise is returned and our inspection determines that it does not qualify under this policy, we will contact the customer using the information associated with the order.
If the customer wants a rejected item shipped back, the customer may be responsible for the cost of return shipping and may be asked to provide a prepaid shipping label.
If we notify a customer that a return has been rejected and do not receive shipping arrangements or instructions within 30 calendar days, the merchandise may be considered unclaimed and may be disposed of or otherwise handled as permitted by applicable law.
A refund will not be issued for merchandise that has been properly rejected under this policy.
13. Refused, Unclaimed, and Undeliverable Packages
Refusing a package does not automatically cancel an order or entitle the customer to a full refund.
If an order is returned to Magnus Barber Supply because the customer refused delivery, failed to claim the package, supplied an incorrect or incomplete address, was unavailable for a required delivery or signature, or otherwise caused the carrier to return the package, the order may be treated as a buyer's-remorse return.
Original shipping charges and any additional carrier charges, return-to-sender fees, or reshipping costs may be deducted from an eligible refund where applicable.
If the customer would like an undeliverable order shipped again, the customer may be responsible for the new shipping charge when the delivery problem resulted from information or circumstances within the customer's control.
14. International Returns
International customers are welcome to contact us regarding eligible returns, but international returns can involve additional shipping and customs costs.
Unless an international return is caused by a verified error by Magnus Barber Supply, the customer is responsible for the cost of returning merchandise to us, including international return shipping and any applicable customs, brokerage, carrier, or processing charges.
Original international shipping costs are generally non-refundable on buyer's-remorse returns.
Import duties, customs taxes, brokerage fees, and similar amounts charged by governments, customs agencies, carriers, or other third parties are generally outside the control of Magnus Barber Supply and cannot be refunded by us unless we originally collected the charge and are legally able to refund it.
International customers should always contact us before shipping merchandise back.
15. Product Verification and Return Abuse
To protect legitimate customers and maintain the integrity of our return process, Magnus Barber Supply may record identifying information associated with certain merchandise before it is shipped. Depending on the product, this may include serial numbers, model numbers, product identifiers, batch information, packaging identifiers, or other distinguishing characteristics.
Any merchandise returned to us must be the same product and contain the same components that were originally supplied with the customer's order.
Returns involving product switching, substituted components, altered identifiers, merchandise purchased from another seller, intentionally damaged products, knowingly false missing-item or damage claims, or other documented return abuse may be rejected where permitted by applicable law.
16. Consumer Rights
This policy describes the standard return and refund procedures for purchases made directly from Magnus Barber Supply.
Nothing in this policy is intended to eliminate or restrict any consumer right that cannot legally be waived under applicable federal, state, or local law. If applicable law provides rights greater than those described in this policy, the applicable law will control.
Contact Us
If you have questions about a return, refund, exchange, damaged order, incorrect product, or potentially defective item, please contact us before sending merchandise back.
Magnus Barber Supply
Orlando, Florida
Email: info@magnussupply.com
