Shipping Policy
Last Updated: September 8, 2026
At Magnus Barber Supply, we work to process and ship orders as quickly and accurately as possible. This Shipping Policy explains our order-processing times, delivery estimates, address requirements, tracking procedures, international shipping terms, and how we handle delayed, lost, returned, or marked-as-delivered packages.
Please review this policy before completing your purchase.
1. Order Processing
Most orders are processed within 1–2 business days after the order has been successfully submitted and payment has been authorized.
Our regular order-processing days are Monday through Friday, excluding holidays and other days when our shipping operations are closed.
Orders placed after 2:00 PM Eastern Time will generally begin processing on the following business day.
For example, an order placed Friday evening will normally begin processing on the next business day rather than over the weekend.
Order-processing time is separate from the shipping carrier's transit time. Choosing an expedited shipping method does not necessarily shorten our order-processing time unless we specifically state otherwise.
During holidays, major promotions, product launches, unusually high order volume, severe weather, or other exceptional circumstances, processing may take longer than usual. If we become aware of a material delay affecting our ability to ship an order within the timeframe communicated to you, we may contact you with additional information or available options.
Certain orders may also require additional processing time for payment verification, address verification, inventory confirmation, fraud prevention, or other security review.
2. Shipping Methods and Delivery Estimates
Available shipping methods, shipping charges, and estimated delivery information are displayed during checkout based on the destination, order contents, package size and weight, and available carrier services.
Delivery estimates shown at checkout generally represent the carrier's expected transit time after the package has been shipped. They do not include our order-processing period unless specifically stated otherwise.
Once an order is transferred to the shipping carrier, actual delivery timing is primarily controlled by that carrier.
Delivery estimates may be affected by weather, transportation disruptions, holidays, peak shipping periods, service interruptions, incorrect addresses, customs processing, regional restrictions, natural disasters, or other circumstances outside our reasonable control.
Unless a particular shipping service is expressly identified as guaranteed, estimated delivery dates should be treated as estimates rather than guaranteed arrival dates.
If you purchase a carrier service advertised as guaranteed and the carrier does not meet its commitment, contact us and we will review the circumstances and any remedy available under the carrier's applicable terms.
3. Shipping Confirmation and Tracking
Once your order has been shipped, we will normally send a shipping confirmation to the email address or other contact information associated with your order.
The shipping confirmation will include tracking information when tracking is available for the selected service.
Tracking information may take some time to become active after a shipping label is created. A "label created" or similar status does not necessarily mean that the package is already moving through the carrier's network.
We strongly encourage customers to monitor tracking after shipment so they are aware of delivery attempts, signature requirements, delays, address problems, or other carrier updates.
4. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review the recipient name, street address, apartment or suite number, city, state, ZIP or postal code, and country before completing checkout.
Magnus Barber Supply ships orders using the shipping information provided with the order. We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.
If you discover an address error after placing your order, contact info@magnussupply.com immediately. We will make a reasonable effort to correct the address if the order has not already entered the shipping process, but address changes are not guaranteed.
Once an order has been fulfilled, transferred to a carrier, or shipped, we may no longer be able to change the delivery address.
If a carrier charges an address-correction, package-intercept, return-to-sender, or similar fee because of incorrect information provided with the order, the customer may be responsible for that charge.
5. Order and Address Verification
To help protect customers against unauthorized transactions, certain orders may be held temporarily for additional verification before shipment.
Magnus Barber Supply may verify billing or shipping information, request confirmation of the order or delivery address, or request additional information reasonably necessary to verify a transaction.
An order undergoing verification will not necessarily ship within our standard processing timeframe until the verification process has been completed.
If we are unable to reasonably verify an order, or if we determine that an order presents a significant payment or fraud risk, we may cancel the order and void or refund the applicable payment.
6. Signature Requirements and High-Value Orders
Magnus Barber Supply may require a delivery signature for certain orders based on order value, product type, destination, fraud risk, carrier requirements, or other security considerations.
If a signature is required, someone must be available to accept the package according to the carrier's delivery procedures.
Customers are responsible for monitoring tracking information and responding to carrier delivery attempts.
If a package is returned to Magnus Barber Supply because required delivery attempts were unsuccessful or the package was not collected within the carrier's holding period, the order will be handled under the returned-to-sender provisions below.
7. Returned-to-Sender and Undeliverable Packages
A carrier may return a package to Magnus Barber Supply for several reasons, including an incorrect or incomplete address, a vacant address, an unclaimed package, failed delivery attempts, failure to obtain a required signature, refusal of delivery, or another delivery problem.
If an order is returned to us, we will attempt to contact the customer using the contact information associated with the order.
The customer may choose to have an eligible order reshipped, subject to payment of any applicable new shipping charge, when the return was caused by an address or delivery issue outside Magnus Barber Supply's control.
If the customer does not want the order reshipped, or we are unable to complete delivery, an eligible refund may be processed in accordance with our Returns & Refund Policy. Original shipping charges, return-to-sender charges, carrier fees, or other costs resulting from a customer-provided address or customer-controlled delivery issue may be deducted from the refund where applicable.
If we notify a customer that merchandise has been returned to us and receive no response or shipping instructions within 30 calendar days, the merchandise may be treated as unclaimed and handled or disposed of as permitted by applicable law.
Refusing delivery does not automatically cancel an order or entitle the customer to a full refund.
8. Shipping Delays
Once a package enters a carrier's network, occasional delays may occur.
A temporary delay or a period without a tracking update does not necessarily mean that a package has been lost.
If tracking shows an unusual delay or no movement beyond the carrier's normal expected transit period, please contact us. Depending on the circumstances, Magnus Barber Supply may contact the carrier, initiate a package trace, open a claim, or request additional information.
We cannot guarantee the performance of an independent shipping carrier, but we will make a reasonable effort to assist customers when a shipment appears to have been significantly delayed or lost.
9. Packages Lost in Transit
If tracking indicates that a package has not been delivered and appears to have been lost while in transit, contact info@magnussupply.com.
Magnus Barber Supply may open or assist with a carrier investigation or insurance claim. The carrier may require additional time or documentation before officially determining that a package is lost.
Please cooperate with reasonable requests for information necessary to complete the investigation.
If the carrier confirms that an eligible shipment was lost before delivery, Magnus Barber Supply will review the appropriate resolution. Depending on product availability, the circumstances of the shipment, insurance coverage, and applicable law, the resolution may include a replacement, refund, or other appropriate remedy.
Please do not independently refuse, redirect, or modify a shipment while a carrier investigation is pending unless instructed to do so by Magnus Barber Supply or the carrier.
10. Packages Marked as Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, first check the delivery location carefully, including entrances, side doors, garages, mailrooms, parcel lockers, reception areas, and other secure locations where the carrier may have placed the package.
We also recommend checking with household members, neighbors, building management, or anyone else who may have accepted the delivery.
Carrier tracking systems can occasionally show a delivery scan shortly before the package physically arrives. If the package cannot be located after checking the surrounding area, please contact info@magnussupply.com promptly, preferably within 3 calendar days of the carrier's delivery scan, so that we can review the shipment while carrier delivery information is still readily available.
Depending on the circumstances, we may request or obtain additional documentation such as carrier investigation results, delivery photographs, GPS or geolocation delivery information when available, a written statement of non-receipt, or other information reasonably necessary to investigate the claim.
When circumstances reasonably indicate that a package may have been stolen after delivery, we may also request a police or incident report as supporting documentation, particularly for higher-value shipments. A police report is not automatically required solely because an order exceeds a specific dollar amount; documentation requirements will depend on the circumstances of the claim.
A carrier's delivered scan is important evidence of delivery, but reports of non-receipt will be reviewed based on the available information. A report that a package cannot be located does not automatically guarantee a refund or replacement, and a delivered scan does not prevent us from investigating a legitimate delivery problem.
11. Stolen Packages and Delivery Security
Customers should select a secure shipping address where packages can be safely received.
Once a carrier confirms delivery to the address provided with the order, theft occurring after a properly completed delivery may be outside the control of Magnus Barber Supply.
If theft is suspected, contact us promptly. We may assist in obtaining available carrier information and may request supporting documentation when necessary.
For valuable orders, customers should monitor tracking closely and make arrangements to receive the package when possible.
Any decision regarding a refund, replacement, insurance claim, or other resolution will be based on the available delivery evidence, carrier investigation, circumstances of the shipment, applicable insurance coverage, and applicable law.
12. Damaged Packages
If your package arrives visibly damaged, retain the product, shipping carton, shipping label, protective packaging, and all contents.
Please contact info@magnussupply.com within 7 calendar days of delivery and provide your order number, a description of the damage, and clear photographs of the merchandise, shipping carton, shipping label, packaging materials, and visible damage.
The carrier may require the original packaging or merchandise to be retained while a shipping-damage claim is investigated.
Please do not discard damaged merchandise or packaging until we have advised you that it is no longer needed.
Damage claims and product-return eligibility are also subject to our Returns & Refund Policy.
13. Domestic Shipping Restrictions
Some products may be subject to carrier, transportation, or legal shipping restrictions.
Products containing aerosols, alcohol, flammable ingredients, pressurized containers, or other regulated materials may be limited to specific shipping methods or destinations and may not qualify for expedited air transportation.
If an item cannot legally or reasonably be shipped using the service selected at checkout, we may contact you, adjust the available shipping method where appropriate, remove and refund the affected item, or cancel the affected portion of the order.
We will not intentionally ship a product using a transportation method prohibited by applicable carrier or transportation requirements.
14. International Shipping
Magnus Barber Supply ships to international destinations where shipping service is available and the products may be shipped in accordance with applicable carrier and legal restrictions.
International delivery estimates may vary substantially because of customs processing, destination-country procedures, local postal or carrier operations, import restrictions, and other circumstances outside our control.
Unless checkout expressly states otherwise, the recipient is responsible for customs duties, import taxes, VAT, brokerage charges, customs-processing fees, and other charges imposed by the destination country, customs authority, or shipping carrier.
These charges are separate from the product price and shipping charges paid to Magnus Barber Supply.
Customers are responsible for confirming that the products they order may lawfully be imported, possessed, and used in their destination country.
If an international shipment is refused, abandoned, returned, or cannot be delivered because duties or taxes were not paid, import requirements were not satisfied, the package was not collected, or another customer-controlled customs issue occurred, any eligible refund may be reduced by original shipping charges, return shipping costs, customs charges billed to Magnus Barber Supply, carrier fees, and other non-recoverable costs.
15. International Electrical Products and U.S. Plug Configuration
Magnus Barber Supply is a U.S.-based retailer. Unless a product page expressly states otherwise, electrical products are sold in their U.S. market configuration and may include a U.S.-style plug.
International customers are responsible for confirming compatibility with their country's electrical system before ordering. This includes plug type, voltage, frequency, power requirements, adapter compatibility, transformer requirements, and any applicable electrical or import standards.
A plug adapter changes the physical plug connection but does not necessarily convert electrical voltage. Customers should verify the manufacturer's specifications before connecting a product to a foreign electrical system.
An electrical product will not be considered incorrect or defective solely because it includes a U.S.-style plug when that configuration was disclosed or reasonably applicable to the U.S. version of the product.
Magnus Barber Supply is not responsible for damage caused by connecting a product to an incompatible electrical system, using an inappropriate adapter or transformer, or otherwise operating the product contrary to the manufacturer's electrical specifications.
16. International Shipping Restrictions
Certain merchandise may not be eligible for international shipping because of carrier restrictions, hazardous-material transportation rules, manufacturer distribution restrictions, customs regulations, or laws of the destination country.
This may include certain aerosols, liquids, chemicals, disinfectants, pressurized products, batteries, or other restricted merchandise.
Availability of a product on MagnusSupply.com does not necessarily mean that the product can be shipped to every country.
If we determine after an order is placed that an item cannot be shipped to the selected destination, we may contact you, remove and refund the restricted item, or cancel the affected order.
17. Changes and Cancellations After Shipment
We begin processing orders quickly, and order changes or cancellations are not guaranteed.
If you need to change an order or shipping address, contact info@magnussupply.com as soon as possible.
Once a package has been transferred to a carrier, we may not be able to cancel the shipment, change the address, redirect the package, or recover it before delivery.
Any carrier fees associated with a customer-requested address correction, intercept, redirect, or other delivery change may be the customer's responsibility.
Additional information about cancellations and returns can be found in our Terms of Service and Returns & Refund Policy.
18. Customer and Consumer Rights
This Shipping Policy describes Magnus Barber Supply's standard shipping procedures.
Nothing in this policy is intended to eliminate, restrict, or waive consumer rights or remedies that cannot legally be waived under applicable federal, state, or local law.
Where applicable law provides greater rights than those described in this policy, applicable law will control.
Contact Us
If you have questions about shipping, tracking, a delayed package, an undeliverable order, or a delivery issue, please contact us:
Magnus Barber Supply
Orlando, Florida
Email: info@magnussupply.com
